Learn the account-opening, supervision, complaint, and special-account issues that make up the Series 14 customer-account chapter.
The eighth Series 14 chapter focuses on the firm’s procedures for opening, maintaining, and supervising customer and employee accounts. This chapter brings together suitability, Reg BI, account designation, discretionary authority, AML, transfers, penny-stock issues, and customer complaints. It reflects the fact that account supervision sits at the intersection of sales practice and operational control.
Read this chapter as the account-governance layer. Start with the rules that govern account setup and monitoring, then move through the complaint process that tests whether those controls are working in practice.