Learn the account-opening, supervision, complaint, employee-account, AML, discretionary, and special-account issues tested in Series 14.
The eighth Series 14 chapter focuses on the firm’s procedures for opening, maintaining, and supervising customer and employee accounts. This chapter brings together suitability, Reg BI, account designation, discretionary authority, AML, transfers, penny-stock issues, and customer complaints. It reflects the fact that account supervision sits at the intersection of sales practice and operational control.
Read this chapter as the account-governance layer. Start with the rules that govern account setup and monitoring, then move through the complaint process that tests whether those controls are working in practice.
| Skill | Exam use |
|---|---|
| Recognize account-control failures | Spot missing profile information, unauthorized activity, discretionary issues, AML flags, and complaint facts. |
| Apply customer and employee account oversight | Decide how employee accounts, outside accounts, special accounts, and firm accounts should be supervised. |
| Choose an auditable response | Prefer escalation, investigation, documentation, and remediation over informal correction. |
Use these section lessons as the main reading path for this Series 14 function. They connect compliance-officer judgment to exact tested controls, escalation points, records, and remediation evidence.
| Section | Lesson |
|---|---|
| 8.1 | SEC, FINRA, and OFAC Customer Account Rules |
| 8.2 | Customer Complaints |