Customer statement content, delivery, and hold-mail practices tested on the Series 6 exam.
Customer statements are the recurring transparency tool in the account relationship. On Series 6, this topic is really about whether customers receive accurate, understandable reporting of holdings and activity, and whether the firm handles statement delivery and retention practices in a defensible way.
Questions here are often less about math and more about control. The exam may test whether information belongs on a statement, whether delivery arrangements are acceptable, or whether the firm is giving the customer enough visibility into account activity.
| Statement issue | Better instinct |
|---|---|
| Accuracy of holdings and activity | Customer reporting must reflect what actually happened |
| Delivery method | Convenience cannot defeat firm control or customer rights |
| Hold-mail or special handling | Extra care is required when normal delivery changes |
| Ongoing transparency | Statements are part of customer protection, not just back-office paperwork |
This section is easiest when you think like a customer reading the account record: is the information accurate, timely, and properly delivered?