Communications with Customers

Communication questions test both categorization and compliance judgment. The Series 7 expects you to know what counts as retail communication, correspondence, or institutional communication and how content, approval, filing, and recordkeeping rules change across channels.

This chapter starts with communication types, then moves to content standards, digital-media issues, and the review procedures firms use before material reaches customers.

In this section

• Types of Communications
  Differentiate retail communications, institutional communications, and correspondence and know how each is supervised.
• Content Standards and Disclosure Requirements
  Review fair-and-balanced standards, performance data rules, and disclosure requirements in customer communications.
• Social Media and Digital Communications
  Understand how social media, websites, and digital messages fit FINRA communication and recordkeeping rules.
• Approval and Review Procedures
  Review principal approval, filing requirements, and firm review procedures for customer communications.