Professional Conduct and Ethical Considerations

The second Series 99 chapter covers the control environment around the operations workflow. Even if funds, securities, and records are processed correctly, the firm still needs proper conduct standards, privacy controls, complaint escalation, and supervisory structure. This chapter therefore focuses on how operations professionals interact with customers, vendors, and associated persons while protecting confidential information and following the firm’s supervisory system.

Read this chapter as a control-and-escalation layer. The first chapter explains how work is done. This chapter explains how that work is governed.

In this section

• Relationships and Dealings
  Understand communications, vendor due diligence, and dealing standards with customers, vendors, and associated persons tested on Series 99.
• Customer Privacy
  Review privacy, confidentiality, OBO and NOBO status, Red Flags, and customer-information controls tested on Series 99.
• Complaint Escalation and Red Flags
  Learn complaint recognition, escalation, written-complaint records, reporting triggers, and identity-verification red flags tested on Series 99.
• Supervision and Control
  Review segregation of duties, information barriers, WSPs, supervisory controls, and business continuity obligations tested on Series 99.